The Alder Centre

Telephone Helpline

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The Child Death Helpline is run jointly by Alder Hey Children’s NHS Foundation Trust and Great Ormond Street Hospital for Children NHS Foundation Trust. It is a quality Freephone service for anyone affected by the death of a child of any age – whether they are parents, grandparents, siblings, family members, friends or involved professionals. The helpline is delivered by our trained volunteers, all of them bereaved parents who answer all calls, supervised and supported by professional teams at The Alder Centre and Great Ormond Street. The helpline is open every day throughout the year to provide a listening ear.

Call freephone: 0808 800 6019

Monday to Friday: 10.00 – 13.00

Tuesday & Wednesday: 13.00 – 16.00

Every evening: 19.00 – 22.00

An interpreting service is available. For more information please visit the Child Death Helpline website.

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Contact us on

or 0151 252 5391

We are available on weekdays 9am to 5pm (4.30pm on Fridays).

Find us

Our new Alder Centre building is next to the new Sunflower House building, just off Eaton Road. Face to face sessions are now running again, though online/ telephone sessions are also still available, if required.


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